- Make sure that the default-gateway IP address is reachable from the switch by using the "ping" command. - Use the "show interface" command to verify the IP address and subnet mask of the management interface. 1 and can be accessed from VLAN 10 (10. This is causing an issue because only device in the 10 VLAN will see the Sophos website blocked message when trying to access a forbidden site. Devices in the other VLANs. The problem we are having is that at very random times, no consistency whatsoever, internal clients lose connectivity to only the gateway which is at x. All internal resources such as servers and printers are still available. I have a new strange issue that I have never seen before - I am trying to setup a new server, and though I can ping and connect to devices on the network (such as remoting into another machine), I cannot ping the gateway (router) and thus, cannot get out to the internet. If you registered for either a Power BI tenant or an Office 365 tenant, your Azure region defaults to the region of that service. Sophos Switch disconnects from Sophos Central.